EM12c, EM13c : Database PSU patch applied but the version not updated in Enterprise Manager Cloud Console

(Doc ID 2234983.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

The database PSU patch was applied, but the version is not getting reflected under "Version" column in Enterprise Manager (EM) Cloud Control databases page.

PSU patch applied on the environment and is listed in the inventory details of the database.

Even running the Refresh Host Configuration did not help.

From agent perl trace observed the Oracle Home Collection is collected and the it has completed without any issues by picking the patch.

Stack Observed from emagent_perl.trc file:

OHConfigCollector.pl: 2017-02-07 15:01:28,722: INFO: /opt/oracle/oraInventory exists and is readable
OHConfigCollector.pl: 2017-02-07 15:01:28,722: INFO: Reading /opt/oracle/oraInventory/ContentsXML/inventory.xml file....
OHConfigCollector.pl: 2017-02-07 15:01:28,722: INFO: /opt/oracle/oraInventory/ContentsXML/inventory.xml exists and is readable
OHConfigCollector.pl: 2017-02-07 15:01:28,722: INFO: Starting parsing of /opt/oracle/oraInventory/ContentsXML/inventory.xml
OHConfigCollector.pl: 2017-02-07 15:01:28,728: INFO: Finished parsing /opt/oracle/oraInventory/ContentsXML/inventory.xml ...
OHConfigCollector.pl: 2017-02-07 15:01:29,134: INFO: /opt/oracle/rdbms_12102 exists and is readable
OHConfigCollector.pl: 2017-02-07 15:01:29,134: INFO: /opt/oracle/oraInventory exists and is readable
OHConfigCollector.pl: 2017-02-07 15:01:29,135: INFO: /opt/oracle/oraInventory exists and is readable
OHConfigCollector.pl: 2017-02-07 15:01:29,136: INFO: Reading /opt/oracle/oraInventory/ContentsXML/inventory.xml file....
OHConfigCollector.pl: 2017-02-07 15:01:29,136: INFO: /opt/oracle/oraInventory/ContentsXML/inventory.xml exists and is readable
OHConfigCollector.pl: 2017-02-07 15:01:29,136: INFO: Starting parsing of /opt/oracle/oraInventory/ContentsXML/inventory.xml
OHConfigCollector.pl: 2017-02-07 15:01:29,175: INFO: Finished parsing /opt/oracle/oraInventory/ContentsXML/inventory.xml ...

 

Cause

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