EM 12c, 13c: Enterprise Manager 13c Cloud Control Agent Deployment Fails to Start Agent at Configuration Step (Doc ID 2237469.1)

Last updated on MARCH 03, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Generic UNIX

Symptoms

Enterprise Manager (EM) 13.2 Cloud Control Agent deployment with the push method fails at the agent configuration step for agent start up.

From <EM_Inst_Home>/em/EMGC_OMS1/sysman/agentpush/<Timestamp>/applogs/<Agent_Hostname>_deploy.log:

2017-02-24_08-50-04:INFO:exit-code: 0
2017-02-24_08-50-04:INFO:pdp command with shell out /usr/bin/sudo -u mysql /bin/sh -c '/var/lib/mysql/middleware/agent_inst/bin/emctl start agent'
2017-02-24_08-50-04:INFO:Action description Execution of command /usr/bin/sudo -u mysql /bin/sh -c '/var/lib/mysql/middleware/agent_inst/bin/emctl start agent' on host <Agent_Hostname>
2017-02-24_08-50-04:INFO:Attempt :1 pty required false with inputs
2017-02-24_08-55-46:INFO:/usr/bin/sudo -u mysql /bin/sh -c '/var/lib/mysql/middleware/agent_inst/bin/emctl start agent' execution failed on host <Agent_Hostname>
2017-02-24_08-55-46:INFO: ACTION Execution of command /usr/bin/sudo -u mysql /bin/sh -c '/var/lib/mysql/middleware/agent_inst/bin/emctl start agent' on host <Agent_Hostname>
2017-02-24_08-55-46:INFO: OUT Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.Starting agent ...........................................................................................................................failed.
Consult emctl.log and emagent.nohup in: /var/lib/mysql/middleware/agent_inst/sysman/log

 

 

Changes

 

Cause

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