EM 13c: ZFSSA Cluster Target Metrics are not Collected, Shows Dashboard Error: An error occurred calling the metric data service

(Doc ID 2244027.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Enterprise Manager for Storage Management - Version 13.2.1.0.0 and later
Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2.1.0.0 Cloud Control
EM 13.2.1.0.0 Storage Management Framework Plug-in


The target is a two head ZFS Storage Appliance Cluster with names hostname-controller1.oracle.com and hostname-controller2.oracle.com.

1) The ZFS target dashboard generates two pop up windows with errors as shown:

 

 

 

 

2) Controller 1 data is collected successfully.

xxxxxxx2$ ./emctl control agent runCollection hostname-controller1.oracle.com:sun_storage_7000 ServiceStatus
Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD runCollection completed successfully

 

3) Controller 2 data collection fails with the following error.

xxxxxxx2$ ./emctl control agent runCollection hostname-controller2.oracle.com:sun_storage_7000 ServiceStatus
Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD runCollection error:
ServiceStatus:ConfigurationServiceStatus:Unexpected error during the running the command. Please check the log and contact the system administrator to verify the correctness of the target system. If this continues, you may need to contact Oracle support.

 

4) /tmp/zfssa-core*.log on the agent monitoring the ZFS targets shows errors like these:

WARNING: Session failed login attempt: xx.xx.xxx.xx
Feb 23, 2017 1:00:14 PM com.oracle.zvas.session.Session login
WARNING: IOException on Login: HTTPS hostname wrong: should be <xx.xx.xxx.xx>
Feb 23, 2017 1:00:14 PM com.oracle.zvas.command.Command execute
WARNING: IOException, likely authorization
Feb 23, 2017 1:00:14 PM com.oracle.zvas.driver.ZfssaEMRestAvailable runCommand
WARNING: IOException, probably authorization, continuing HTTPS hostname wrong: should be <xx.xx.xxx.xx>
Feb 23, 2017 1:00:14 PM com.oracle.zvas.driver.ZfssaEMRestAvailable runCommand
WARNING: The session held a 0 response code on return
Feb 23, 2017 1:00:14 PM com.oracle.zvas.driver.ZfssaEMRestAvailable checkRestConnection
WARNING: Could not retrieve system information from xx.xx.xxx.xx: 999
Feb 23, 2017 1:00:14 PM com.oracle.zvas.driver.ZfssaEMRestAvailable main
WARNING: REST check not successful, trying service t

 

 

Changes

 

Cause

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