EM 13c: Enterprise Manager 13c Cloud Control Installation or Upgrade on MS Windows Fails at Start Oracle Management Service with Error: The plug-in Start Oracle Management Service has failed its perform method (Doc ID 2263701.1)

Last updated on MAY 27, 2017

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2 Cloud Control

Installation of or upgrade to EM 13c fails at the Start Oracle Management Service step, with the following logged in <Middleware_Home>\cfgtoollogs\cfgfw\CfmLogger_<date stamp>.log:

INFO: oracle.sysman.top.oms:Exporting configuration for pluggable modules...
INFO: oracle.sysman.top.oms:Preparing archive file...
INFO: oracle.sysman.top.oms:Backup has been written to file: C:\oracle\gc_inst1\em\EMGC_OMS1\sysman\backup\opf_ADMIN_20170323_122657.bka
INFO: oracle.sysman.top.oms:
INFO: oracle.sysman.top.oms:The export file contains sensitive data.
INFO: oracle.sysman.top.oms: You must keep it secure.
INFO: oracle.sysman.top.oms:
INFO: oracle.sysman.top.oms:ExportConfig completed successfully!
INFO: oracle.sysman.top.oms:Export config of OMS is successful.
INFO: oracle.sysman.top.oms:httpUploadPort: 4889
INFO: oracle.sysman.top.oms:httpsUploadPort: 1159
INFO: oracle.sysman.top.oms:JVMD status : true
INFO: oracle.sysman.top.oms:Wrttining to Logs ++++
INFO: oracle.sysman.top.oms:Load balancer is not configured

INFO: oracle.sysman.top.oms:OUI HOME: C:\oracle\Middleware\oms\oui OLD HOME: C:\oracle\Middleware\oms
INFO: oracle.sysman.top.oms:Detaching the old home from Central inventory
INFO: oracle.sysman.top.oms:Detached the old home
INFO: oracle.sysman.top.oms:The plug-in Start Oracle Management Service has failed its perform method

 

From the <Middleware_Home>\cfgtoollogs\cfgfw\oracle.sysman.top.oms_<timestamp>.log file:

INFO: oracle.sysman.top.oms:Starting OMS ...
INFO: oracle.sysman.top.oms:Executing the command: cmd /c set NEED_EXIT_CODE=1&&D:\oracle\middleware\bin\emctl.bat start oms
INFO: oracle.sysman.top.oms:Oracle Enterprise Manager Cloud Control 13c Release 2
INFO: oracle.sysman.top.oms:Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
INFO: oracle.sysman.top.oms:Windows service OracleManagementServer_EMGC_OMS1_1 failed to be started

 

From the <OMS instance base>/em/EMGC_OMS1/sysman/log/emctl.log file:

<timestamp> [main] INFO wls.OMSController main.220 - Executing emctl command : start
<timestamp> [main] INFO commands.BaseCommand getEnvProps.486 - nm home replaced : D:/oracle/gc_inst/user_projects/domains/GCDomain/nodemanager
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>The service is not responding to the control function.
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>More help is available by typing NET HELPMSG 2186.
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>
<timestamp> [main] INFO commands.StartCommand startOMS.429 - net start return code is 2
<timestamp> [main] ERROR commands.BaseCommand logAndPrint.651 - Windows service OracleManagementServer_EMGC_OMS1_1 failed to be started

 

Starting the EM 13c OMS service manually from Windows Services fails with the following session error:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms