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EM 13c: Enterprise Manager 13c Cloud Control Installation or Upgrade on MS Windows Fails at Start Oracle Management Service with Error: The plug-in Start Oracle Management Service has failed its perform method (Doc ID 2263701.1)

Last updated on JUNE 04, 2021

Applies to:

Enterprise Manager Base Platform - Version and later
Information in this document applies to any platform.


Enterprise Manager (EM) 13.2 Cloud Control

Installation of or upgrade to EM 13c fails at the Start Oracle Management Service step, with the following logged in <Middleware_Home>\cfgtoollogs\cfgfw\CfmLogger_<date stamp>.log:

INFO: configuration for pluggable modules...
INFO: archive file...
INFO: has been written to file: C:\oracle\gc_inst1\em\EMGC_OMS1\sysman\backup\opf_ADMIN_20170323_122657.bka
INFO: export file contains sensitive data.
INFO: You must keep it secure.
INFO: completed successfully!
INFO: config of OMS is successful.
INFO: 4889
INFO: 1159
INFO: status : true
INFO: to Logs ++++
INFO: balancer is not configured

INFO: HOME: C:\oracle\Middleware\oms\oui OLD HOME: C:\oracle\Middleware\oms
INFO: the old home from Central inventory
INFO: the old home
INFO: plug-in Start Oracle Management Service has failed its perform method


From the <Middleware_Home>\cfgtoollogs\cfgfw\<timestamp>.log file:

INFO: the command: cmd /c set NEED_EXIT_CODE=1&&D:\oracle\middleware\bin\emctl.bat start oms
INFO: Enterprise Manager Cloud Control 13c Release 2
INFO: (c) 1996, 2016 Oracle Corporation. All rights reserved.
INFO: service OracleManagementServer_EMGC_OMS1_1 failed to be started


From the <OMS instance base>/em/EMGC_OMS1/sysman/log/emctl.log file:

<timestamp> [main] INFO wls.OMSController main.220 - Executing emctl command : start
<timestamp> [main] INFO commands.BaseCommand getEnvProps.486 - nm home replaced : D:/oracle/gc_inst/user_projects/domains/GCDomain/nodemanager
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>The service is not responding to the control function.
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>More help is available by typing NET HELPMSG 2186.
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>
<timestamp> [main] INFO commands.StartCommand startOMS.429 - net start return code is 2
<timestamp> [main] ERROR commands.BaseCommand logAndPrint.651 - Windows service OracleManagementServer_EMGC_OMS1_1 failed to be started


Starting the EM 13c OMS service manually from Windows Services fails with the following session error:







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