EM 13c: Enterprise Manager Cloud Control Agent Upgrade to 13c Fails with Error: SEVERE: backup exception message:null (Doc ID 2275367.1)

Last updated on JUNE 14, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

Upgrading an Enterprise Manager (EM) Cloud Control Agent from version 12c to 13c fails during the "Upgrading Management Agent" phase with the following error stack logged to the <Agent Oracle Home>/cfgtoollogs/agentDeploy/agentDeploy_<timestamp>.log

INFO: Copying from: /oracle/product/gridctrl/agent12c/agent_inst/bin to /oracle/product/gridctrl/agent12c/backup_agtup/backup_2017-04-27_10-26-06-AM/agent_inst/bin
INFO: Just for debugging ...
INFO: Finished copying ...
INFO: Copying from: /oracle/product/gridctrl/agent12c/agent_inst/sysman/config to /oracle/product/gridctrl/agent12c/backup_agtup/backup_2017-04-27_10-26-06-AM/agent_inst/sysman/config
INFO: Just for debugging ...
INFO: Finished copying ...
INFO: Copying from: /oracle/product/gridctrl/agent12c/agent_inst/sysman/emd to /oracle/product/gridctrl/agent12c/backup_agtup/backup_2017-04-27_10-26-06-AM/agent_inst/sysman/emd
INFO: Just for debugging ...
SEVERE: backup exception message:null

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms