EM 13c: How to Delete Enterprise Manager 13c Cloud Control Incidents which have not Cleared (Doc ID 2291217.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Incidents have not cleared in Enterprise Manager (EM) 13c Cloud Control and you would like to know to delete/purge them.

There are clear events created after the incident was opened so the incident should have closed but for some reason the event was not processed properly.

This may be related to agent unreachable issues in the past.

Looking at the incident online gives the error
 
"You are unable to see some of the events in this incident. You may not have the privileges to view these events or they have been cleared and have since been purged. You should contact a super-administrator to get the appropriate privileges, if appropriate. You are seeing this incident as it is currently assigned to you, but the details of this incident cannot be shown because you do not have the view privilege to see the associated events. You should contact an Enterprise Manager Super Administrator to obtain the required privileges. "

To confirm this, use the following query to find incidents with newer clear events

 

and so on.

 

Changes

 

Cause

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