EM13c(13.2):Host Metric ECM_HW Not Collecting SERIAL NO of Target Host

(Doc ID 2305882.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

EM 13c(13.2) Cloud Control integration with ASR being performed.
After successful integration it was realized that the EM ASR Report is missing SERIAL NO of many target Hosts.

While reviewing the Host target metrics information in EM console, it doesn't have info for serial no.
Navigation path: 

EM Console(SYSMAN) >> (click on Target Host) >> From the drop down select 'Configuration' >> Latest >> Under Latest Configuration select 'Hardware' >> Right side 'Configuration Properties' table has BLANK
value against 'System Serial Number'

The machine has a serial no as seen with below output:

 

Cause

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