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EM13c(13.2):REFRESH_FROM_MY_ORACLE_SUPPORT_JOB Job Failed With Error "[RFMPlugIn_Cert] Exception caught in loadData()" (Doc ID 2305899.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Enterprise Manager for My Oracle Support - Version 12.1.0.6.0 and later
Information in this document applies to any platform.

Symptoms

EM 13c(13.2)

REFRESH_FROM_MY_ORACLE_SUPPORT_JOB Job Fails with bellow error as seen in the jobs page:

---------------------------------------------------
[MOS_RFMPlugIn] START
---------------------------------------------------
---------------------------------------------------
[RFMPlugIn_Cert] Certification Data Load Details
---------------------------------------------------
[RFMPlugIn_Cert] Loading from.../Orion/Services/components?ctype=product,release,platform,platform_version,wildcard-release,config-group,release-component,code_list
[RFMPlugIn_Cert] Data upload complete.
[RFMPlugIn_Cert] Load Time : [1m45s]

[RFMPlugIn_Cert] Loading from.../Orion/Services/components?ctype=certification
[RFMPlugIn_Cert] Exception caught in loadData(): XML document structures must start and end within the same entity.
[RFMPlugIn_Cert] Rolling back...
[MOS_RFMPlugIn] Exception caught in loadData():
[MOS_RFMPlugIn] Rolling back...

- Error de343bd4-2de0-4690-956f-1ed2baaaa546: Encountered an unexpected IO exception.
Cause: XML document structures must start and end within the same entity.

 

OMS log(emoms.trc) reports below error:

2017-06-06 09:21:29,691 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR dao.ProxyDao logp.251 - Error occurred while downloading opatch patch : Unable to complete network operation against My Oracle Support. Please check network connectivity to Oracle Support Site.
oracle.sysman.emInternalSDK.core.patch.aru.ARUException: 0:IO Error: Status code: 504, Reason: Proxy Timeout ( The connection timed out. ), HTML:<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Error Message</TITLE>
<META http-equiv=Content-Type content="text/html; charset=UTF-8">
<STYLE id=L_10060_1>A {
FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #005a80; FONT-FAMILY: tahoma
}

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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