My Oracle Support Banner

EM 13c, 12c: Console Login with A Specific Administrator Fails with "Authentication failed. If problem persists, contact your system administrator" (Doc ID 2314587.1)

Last updated on OCTOBER 09, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.4.0 and later
Information in this document applies to any platform.

Symptoms

Console login with one particular user gives the following error:

 "Authentication failed. If problem persists, contact your system administrator"

SYSMAN and other users are able to login to Console without any issues.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.