EM 13c: LDAP / AD Users Unable to Login EM Console After Applying WLS PSU 25869659 (Doc ID 2321023.1)

Last updated on OCTOBER 19, 2019

Applies to:

Symptoms

Active Directory users are unable to log into 13c Enterprise Manager console after applying the WLS PATCH SET UPDATE 12.1.3.0.170718 Patch 25869659
Console login fails with:

The User Name or Password is invalid

- The <gc_inst>/user_projects/Domains/GCDomain/servers/EMGC_OMS1/logs/EMGC_OMS1.out reports:

<Oct 11, 2017 10:55:01 AM AEDT> <Warning> <Security> <BEA-099117> <The LDAP authentication provider named "EM_AD_Provider" failed to make connection to ldap server at ldaps://ldaphost.domain:636, the error cause is: General SSLEngine problem.>

- The <gc_inst>/user_projects/Domains/GCDomain/servers/EMGC_ADMINSERVER/logs/EMGC_ADMINSERVER.out shows:

<Oct 11, 2017 9:07:32 AM AEDT> <Warning> <Security> <BEA-099117> <The LDAP authentication provider named "EM_AD_Provider" failed to make connection to ldap server at ldaps://ldaphost.domain:636, the error cause is: General SSLEngine problem.>
<Oct 11, 2017 9:07:32 AM AEDT> <Error> <Console> <BEA-240003> <Administration Console encountered the following error: weblogic.security.providers.authentication.LDAPAtnDelegateException: [Security:090294]could not get connection
at weblogic.security.providers.authentication.LDAPAtnDelegate.getConnection(LDAPAtnDelegate.java:3633)
at weblogic.security.providers.authentication.LDAPAtnDelegate.getConnection(LDAPAtnDelegate.java:3618)
at weblogic.security.providers.authentication.LDAPAtnDelegate.listUsers(LDAPAtnDelegate.java:2392)
at weblogic.security.providers.authentication.LDAPAuthenticatorImpl.listUsers(LDAPAuthenticatorImpl.java:181)
at weblogic.security.providers.authentication.ActiveDirectoryAuthenticatorMBeanImpl.listUsers(ActiveDirectoryAuthenticatorMBeanImpl.java:227)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

-  SSL certificates for the LDAP server had earlier been imported into the WLS default keystore - DemoTrust.jks file.

Changes

WLS PATCH SET UPDATE 12.1.3.0.170718 Patch 25869659 was applied recently.
Similar issue seen with WLS PATCH SET UPDATE 12.1.3.0.181016 Patch 28298916 as well.

Cause

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