EM12c, EM13c : Database Target status is down: ORA-28040: No matching authentication protocol
Last updated on NOVEMBER 10, 2017
Applies to:Enterprise Manager for Oracle Database - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 12.1 to 13.1]
Information in this document applies to any platform.
In Enterprise Manager (EM) Cloud Control, customer is trying to monitor the 12.2 Database. Though the configuration details are correct and the Database is up and running, the status of the target in Cloud Control report as DOWN.
Verifying the metric details, Response metric fails with the "ORA-28040: No matching authentication protocol" error.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms