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EM 13c, 12c: Database Target status is "Down",Response Metric fails with "ORA-28040: No matching authentication protocol" (Doc ID 2327105.1)

Last updated on MARCH 09, 2020

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.5.0 to 13.1.1.0.0 [Release 12.1 to 13.1]
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Cloud Control, customer is trying to monitor the 12.2 Database. Though the configuration details are correct and the Database is up and running, the status of the target in Cloud Control report as DOWN.

Verifying the metric details, Response metric fails with the "ORA-28040: No matching authentication protocol" error.

emctl getmetric agent <DATABASE_NAME>,oracle_database,Response
Oracle Enterprise Manager Cloud Control 12c Release 5
Copyright (c) 1996, 2015 Oracle Corporation. All rights reserved.
Status,State,oraerr,Archiver,DatabaseStatus,ActiveState
0,UNKNOWN,Failed to connect: java.sql.SQLException: ORA-28040: No matching authentication protocol
,UNKNOWN,UNKNOWN,UNKNOWN

 

Cause

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In this Document
Symptoms
Cause
Solution


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