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EM 13c: MS Windows で Enterprise Manager 13c Cloud Control インストールまたはアップグレードが Oracle Management Service 起動時にエラー The plug-in Start Oracle Management Service has failed its perform method で失敗する (Doc ID 2327393.1)

Last updated on NOVEMBER 13, 2017

適用範囲:

Enterprise Manager Base Platform - バージョン 13.2.0.0.0 以降
この文書の内容はすべてのプラットフォームに適用されます。
本文書利用上のご注意
  本文書は英語の文書 <Document 2263701.1> (最終メジャー更新日: 2015年05月27日) の日本語翻訳版です。
  英語の文書のメジャー更新に応じて本文書を随時更新いたします。

現象

Enterprise Manager (EM) 13.2 Cloud Control

EM 13c のインストールまたはアップグレードが Oracle Management Service 起動ステップで、<Middleware_Home>\cfgtoollogs\cfgfw\CfmLogger_<date stamp>.log に以下のログを出力し失敗する:

INFO: oracle.sysman.top.oms:Exporting configuration for pluggable modules...
INFO: oracle.sysman.top.oms:Preparing archive file...
INFO: oracle.sysman.top.oms:Backup has been written to file: C:\oracle\gc_inst1\em\EMGC_OMS1\sysman\backup\opf_ADMIN_20170323_122657.bka
INFO: oracle.sysman.top.oms:
INFO: oracle.sysman.top.oms:The export file contains sensitive data.
INFO: oracle.sysman.top.oms: You must keep it secure.
INFO: oracle.sysman.top.oms:
INFO: oracle.sysman.top.oms:ExportConfig completed successfully!
INFO: oracle.sysman.top.oms:Export config of OMS is successful.
INFO: oracle.sysman.top.oms:httpUploadPort: 4889
INFO: oracle.sysman.top.oms:httpsUploadPort: 1159
INFO: oracle.sysman.top.oms:JVMD status : true
INFO: oracle.sysman.top.oms:Wrttining to Logs ++++
INFO: oracle.sysman.top.oms:Load balancer is not configured

INFO: oracle.sysman.top.oms:OUI HOME: C:\oracle\Middleware\oms\oui OLD HOME: C:\oracle\Middleware\oms
INFO: oracle.sysman.top.oms:Detaching the old home from Central inventory
INFO: oracle.sysman.top.oms:Detached the old home
INFO: oracle.sysman.top.oms:The plug-in Start Oracle Management Service has failed its perform method

 

<Middleware_Home>\cfgtoollogs\cfgfw\oracle.sysman.top.oms_<timestamp>.log ファイルからは:

INFO: oracle.sysman.top.oms:Starting OMS ...
INFO: oracle.sysman.top.oms:Executing the command: cmd /c set NEED_EXIT_CODE=1&&D:\oracle\middleware\bin\emctl.bat start oms
INFO: oracle.sysman.top.oms:Oracle Enterprise Manager Cloud Control 13c Release 2
INFO: oracle.sysman.top.oms:Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
INFO: oracle.sysman.top.oms:Windows service OracleManagementServer_EMGC_OMS1_1 failed to be started

 

<OMS instance base>/em/EMGC_OMS1/sysman/log/emctl.log ファイルからは:

<timestamp> [main] INFO wls.OMSController main.220 - Executing emctl command : start
<timestamp> [main] INFO commands.BaseCommand getEnvProps.486 - nm home replaced : D:/oracle/gc_inst/user_projects/domains/GCDomain/nodemanager
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>The service is not responding to the control function.
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>More help is available by typing NET HELPMSG 2186.
<timestamp> [Thread-2] INFO commands.BaseCommand run.605 - <ERR>
<timestamp> [main] INFO commands.StartCommand startOMS.429 - net start return code is 2
<timestamp> [main] ERROR commands.BaseCommand logAndPrint.651 - Windows service OracleManagementServer_EMGC_OMS1_1 failed to be started

 

Windows サービスより、EM 13c OMS のサービスを手動で起動すると以下のセッションエラーで失敗する:

 

 

 

 

 

原因

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