My Oracle Support Banner

EM 13c: Enterprise Manager13c Cloud Control OMS emoms.trc File Shows Message: Error on accessing ARU : Unable to log in to My Oracle Support. (Doc ID 2328552.1)

Last updated on NOVEMBER 15, 2019

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The following error is shown in the Enterprise Manager (EM) 13.1 Cloud Control OMS <gc_inst>/em/emoms.trc file:

[RJob Step 442165] ERROR aru.UpdateARUTables logp.251 - Error on accessing ARU : Unable to log in to My Oracle Support.
  Your My Oracle Support preferred credentials are not set. Set the My Oracle Support preferred credentials using
  the My Oracle Support Preferred Credentials page. To access this page,
  from the Setup menu, select My Oracle Support, then select Set Credentials.
  oracle.sysman.emInternalSDK.core.patch.aru.ARUException: Unable to login to ARU since your
  My Oracle Support Preferred Credentials are not set

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.