EM 13c: Enterprise Manager13c Cloud Control OMS emoms.trc File Shows Message: Error on accessing ARU : Unable to log in to My Oracle Support.
Last updated on DECEMBER 01, 2017
Applies to:Enterprise Manager Base Platform - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
The following error is shown in the Enterprise Manager (EM) 13.1 Cloud Control OMS <gc_inst>/em/emoms.trc file:
Your My Oracle Support preferred credentials are not set. Set the My Oracle Support preferred credentials using
the My Oracle Support Preferred Credentials page. To access this page,
from the Setup menu, select My Oracle Support, then select Set Credentials.
oracle.sysman.emInternalSDK.core.patch.aru.ARUException: Unable to login to ARU since your
My Oracle Support Preferred Credentials are not set
Sign In with your My Oracle Support account
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