EM 12c: Target Database Backup Job in Enterprise Manager 12c Cloud Control Fails With Message: Error Communicating With Agent

(Doc ID 2333834.1)

Last updated on DECEMBER 05, 2017

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 12.1.0.5 Cloud Control backup job on a target database stops running with job error:

Step aborted after 30 failed attempts to run. Last captured error message was: Error communicating with agent. Please also check incident console for possible job-system related problems

This related error is logged in <agent base>/agent_inst/sysman/log/gcagent.log:

2017-09-08 08:55:35,319 [RJob Step 2038930] INFO client.TMClient logp.251 - TMClient.getPluginEnvironment() raised ConnectTimeoutException: "Unable to connect to the agent at https://xxxxxxxxx:3874/emd/main/ [Connection establishment timed out]" from agent @ https://xxxxxxxxxx:3874/emd/main/
2017-09-08 08:55:35,326 [RJob Step 2038930] DEBUG emdrep.jobs logp.251 - Error connecting to agent

 

Changes

 

Cause

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