RUEI: Error "Zend Guard Run-time support missing" when accessing RUEI Console

(Doc ID 2337953.1)

Last updated on DECEMBER 11, 2017

Applies to:

APM - Application Performance Management - Version 12.1.0.7.0 and later
Information in this document applies to any platform.

Symptoms

Error "Zend Guard Run-time support missing" when accessing RUEI Console.

No Errors in project logs / event logs either during startup or during access failure.

All Prerequisite packages are installed properly.

Even restarting the RUEI Project and the entire RUEI DB stack (RUEI DB and listener) does not help.

Also, if we try to stop and restart HTTPD service, we see the error entries such as below in /var/log/httpd/error_log:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms