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RUEI: ERROR: "JVM Not Found: The JAVA_HOME Environment" when Attempt To Download A PDF Report (Doc ID 2350189.1)

Last updated on APRIL 23, 2018

Applies to:

APM - Application Performance Management - Version 13.2.3.0.0 and later
Information in this document applies to any platform.

Symptoms

RUEI 13.2.3.1 on Oracle Linux 6 or Oracle Linux 7.

Downloading a PDF report from RUEI gives the following error:

JVM not found: the JAVA_HOME environment

 



Changes

This error started appearing after customer moved the RUEI DB to a different server.
The RUEI DB is a 3 node RAC.

Cause

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