EM 13c: After Enterprise Manager 12c Cloud Control Upgrade to 13c, a Super Administrator cannot See Performance Graphs on a Target Database Home Page

(Doc ID 2353512.1)

Last updated on FEBRUARY 01, 2018

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2 Cloud Control upgraded from 12.1.0.1

A user with the EM Super Administrator privilege is unable to see the database home page or any graph or chart pages. These pages show appear blank.

1. The EM OMS was upgraded from 12c to 13c, and after that, one of the users not able to view a Cluster Database home page
2. When this user opens the Cluster Database home page, it has blank graphs but the target status and version are visible.
3. Deleting this user and recreating it does not change the behavior of the target home page.

 

Changes

 

Cause

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