EM 13c: Enterprise Manager 13c Cloud Control OMS Access and Page Display are Very Slow after Upgrade

(Doc ID 2361226.1)

Last updated on FEBRUARY 23, 2018

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager 13.2 Cloud Control has been upgraded from version 12.1.0.5.
Now the EM 13.2 OMS runs very slow. Console access takes a long time to load.

Additionally, an agent status shows the following, indicating the OMS appears to be unreachable:

$ <Agent base>/agent_inst/bin/emctl status agent
Oracle Enterprise Manager Cloud Control 12c Release 5
Copyright (c) 1996, 2015 Oracle Corporation.  All rights reserved.
---------------------------------------------------------------
Agent Version          : 12.1.0.5.0
OMS Version            : 13.2.0.0.0
Protocol Version       : 12.1.0.1.0
Agent Home             : /oracle/software/em/agent/agent_inst
Agent Log Directory    : /oracle/software/em/agent/agent_inst/sysman/log
Agent Binaries         : /oracle/software/em/agent/core/12.1.0.5.0
Agent Process ID       : 1846
Parent Process ID      : 1836
Agent URL              : https://<host name>:3872/emd/main/
Local Agent URL in NAT : https://<host name>:3872/emd/main/
Repository URL         : https://<host name>:1159/empbs/upload
Started at             : 2018-02-09 08:57:42
Started by user        : oracle
Operating System       : HP-UX version B.11.31 (IA64W)
Last Reload            : (none)
Last successful upload                       : 2018-02-09 09:14:38
Last attempted upload                        : 2018-02-09 09:15:20
Total Megabytes of XML files uploaded so far : 0.22
Number of XML files pending upload           : 176
Size of XML files pending upload(MB)         : 0.26
Available disk space on upload filesystem    : 40.85%
Collection Status                            : Collections enabled
Heartbeat Status                             : OMS is unreachable [not running]
Last attempted heartbeat to OMS              : 2018-02-09 09:52:44
Last successful heartbeat to OMS             : 2018-02-09 09:13:51
Next scheduled heartbeat to OMS              : 2018-02-09 09:53:26

---------------------------------------------------------------
Agent is Running and Ready



Changes

 

Cause

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