My Oracle Support Banner

EM 13c: CDB/PDB Reporting Down in EM Cloud Control when Using a Shared Server Connection Though they are Up and Running. (Doc ID 2371790.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Enterprise Manager for Oracle Database - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

- Enterprise Manager 13.2+

- A shared server process, which can service multiple user processes is used.

- Pluggable database targets belonging to a multi-tenant (CDB/PDB set) RAC database reporting down in Enterprise Manager 13.2 console though they are up and running.

- Test connection is successful from the monitoring configuration page for both CDB and all PDBs.

- Cluster database is reporting up as well as the CDB.

- Pluggable databases have shown down since discovery.

- Pluggable databases have also been seen to show UP intermittently.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.