EM 12c, EM 13c: Enterprise Manager 13c Cloud Control Agent Deployment Results in Error: You may have Selected the Wrong Platform "Linux x86-64" for this Host

(Doc ID 2374220.1)

Last updated on MARCH 24, 2018

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2 Cloud Control is installed on a Linux x86_64 bit server. Installing an EM 13.2 Agent on a remote database server fails with the following error:

2018-03-14_09-17-25:INFO:Updating Action RemotePrereqwith Status FAILED and error Message :Error Message:Not Available<br><br>
Exit Code :1 and problem Execution of command ABD=/u03/oracle/product/agent13c; cd /u03/oracle/product/agent13c/ADATMP_2018-03-14_07-31-07-AM;$ABD/ADATMP_2018-03-14_07-31-07-AM/agentcore.bin -prereqChecker -silent -ignoreSysPrereqs -rscratchPath $ABD/ADATMP_2018-03-14_07-31-07-AM/prereqlogs -entryPoint oracle.sysman.top.agent_Complete -nowait -noconsole -J-DORACLE_HOSTNAME=<host name> -J-DAGENT_PORT=3872 -J-DALLOW_IPADDRESS=true -J-DAGENT_BASE_DIR=/u03/oracle/product/agent13c -J-DSTAGE_LOCATION=$ABD/ADATMP_2018-03-14_07-31-07-AM/prereq_stage -J-DUSER_NAME=orabt -J-DRUN_AS=null -J-DORACLE_HOME=$ABD/agent_13.2.0.0.0 on host <host name> Failed and recommendation <ul> <li>
You may have selected the wrong platform "Linux x86-64" for this host. If so select the correct platform.</li><li>
You may have specified a non writable location for the environment variable TMP/TEMP in your shell initialization script($HOME/.cshrc, $HOME/.bashrc etc). Ensure that this location is writable.</li></ul>

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms