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Exadata : EM13c: Access Point AP1 and AP2 Are Sending False Alerts For The Cisco Switch. (Doc ID 2382715.1)

Last updated on MARCH 12, 2021

Applies to:

Enterprise Manager for Systems Infrastructure - Version 13.1.1.0.0 to 13.2.2.0.0 [Release 13c]
Enterprise Manager for Exadata - Version 13.1.1.0.0 to 13.2.2.0.0 [Release 13c]
Information in this document applies to any platform.

Symptoms

Cloud Control 13c sending lot of false alerts for Cisco/Ethernet switch UP/DOWN.

This behavior is same across other Engineered Systems as well.

Issue is with the Response collection of this metric from the Cisco Switch.

We do see these errors in the gcagent.log file during the time of alert.

gcagent.log

-------------

2016-08-16 08:08:24,864 [194:2EF85E9D:GC.Executor.1
(oracle_si_switch_cisco_ios:<HOSTNAME>:Response)] INFO - Target [oracle_si_switch_cisco_ios.<HOSTNAME>] is marked as in DOWN state
2016-08-16 08:08:24,864 [194:2EF85E9D] INFO - Target [oracle_si_switch_cisco_ios.<HOSTNAME>] is marked as in DOWN state
2016-08-16 08:08:24,864 [194:2EF85E9D] WARN - IntervalSchedule: Skip schedule [oracle_si_switch_cisco_ios:<HOSTNAME>:Response] -
skipping due to execution time exceeding interval
2016-08-16 08:08:24,865 [203:20F3CA79:GC.Executor.4 (oracle_si_switch_cisco_ios:<HOSTNAME>:Response)] INFO - Target [oracle_si_switch_cisco_ios.<HOSTNAME>] is marked as in DOWN state
2016-08-16 08:08:24,865 [203:20F3CA79] INFO - Target [oracle_si_switch_cisco_ios.<HOSTNAME>] is marked as in DOWN state

 

Email Alert Snippet:

Host=<HOST>
Target type=Systems Infrastructure Switch
Target name=<HOSTNAME>
Incident creation time=Oct 10, 2016 3:32:39 PM GMT+02:00
Last updated time=Oct 10, 2016 3:32:39 PM GMT+02:00
Message=Access point <Switch_hostname> is down
Severity=Critical
Incident ID=19836
Event count=1
Incident Status=New
Escalated=No
Priority=None

 

Following possible alerts can be seen because of this bug

-- IOS_AP1 is marked as in DOWN state
-- IOS_AP2 is marked as in DOWN state
-- IOS_AP1/snmp is marked as in DOWN state
-- IOS_AP2/snmp is marked as in DOWN state

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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