[EM 12c,13c]: Scan Listener Target Shows Down Status In Enterprise Manager Cloud Control

(Doc ID 2395228.1)

Last updated on MAY 05, 2018

Applies to:

Enterprise Manager for Oracle Database - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

Scan listener target is shown down in 12.1.0.5 Cloud Control. Scan listener is running on the server but scan listener target is shown down in OEM console.

Running the listener response metric shows error as below:
==================
<AGENT_INST_HOME>/bin>./emctl getmetric agent LISTENER_SCAN3_crm-clust01,oracle_listener,Response
Oracle Enterprise Manager Cloud Control 12c Release 5
Copyright (c) 1996, 2015 Oracle Corporation. All rights reserved.
tnsPing,Status,oraerr
,0,LSNRCTL for IBM/AIX RISC System/6000: Version 12.1.0.2.0 - Production on 05-MAY-2018 17:37:47 Copyright (c) 1991\, 2017\, Oracle. All rights reserved. Welcome to LSNRCTL\, type "help" for information. LSNRCTL> TNS-01101: Could not find listener name or service name LSNRCTL>
==================

Cause

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