EM12c : Diagnostic Incidents Raised for Agent with Message "Internal error detected: java.lang.NullPointerException:oracle.sysman.emSDK.agent.datacollection.CollectionRow:245"

(Doc ID 2408384.1)

Last updated on JUNE 11, 2018

Applies to:

Enterprise Manager Base Platform - Version to [Release 12.1]
Information in this document applies to any platform.


For a 12c agent, below incidents are being raised:

Target type=Agent
Target name=<agenthostname.domain>:3872
Message=Internal error detected: java.lang.NullPointerException:oracle.sysman.emSDK.agent.datacollection.CollectionRow:245.
Event reported time=May 12, 2018 4:03:47 PM CEST
Customer Support Identifier=14394144
Operating System=Linux
Associated Incident Id=3550
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Metric Alert
Event name=adrIncidentError:diagnosticIncident
Notification Count=3
Metric Group=Incident
Metric=Diagnostic Incident
Metric value=diagnosticIncident
Key Value=1
Key Column 1=Incident ID
Rule Name=Event Rules,MetricAlert_Rule
Rule Owner=SYSMAN 


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