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EM 13c: Oracle Home Target "Refresh Configuration" Fails with "Either the agent could be down or target was not reachable to the agent" (Doc ID 2414699.1)

Last updated on JULY 16, 2018

Applies to:

Enterprise Manager for Oracle Database - Version 13.2.2.0.0 and later
Information in this document applies to any platform.

Symptoms

From EM 13.2 Console, "Refresh Configuration" from a Database Oracle Home Target hangs with "The agent is currently collecting the data from the Oracle Home. Please wait.... In Progress."

Or

Fails with "Either the agent could be down or target was not reachable to the agent. Check the logs for more details."

$AGENT_INST_HOME/sysman/log/gcagent.log reports following errors:

Cause

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