[EM 13c]: Incident reported for BEA-802 with error stack "java.lang.NullPointerException: java.util.zip.ZipFile.getZipEntry" (Doc ID 2420303.1)

Last updated on OCTOBER 13, 2019

Applies to:

Symptoms

Receiving BEA-000802 [Kernel] incident alerts continuously from 13.2 cloud control after patching OMS with patches 27612395 and 27994582.
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Target type=Oracle WebLogic Server
Target name=/Farm01_GCDomain/GCDomain/EMGC_ADMINSERVER
Categories=Diagnostics, Fault
Message=Incident (BEA-000802 [Kernel]) detected in /u01/app/oracle/oem13c/gc_inst/user_projects/domains/GCDomain/servers/EMGC_ADMINSERVER/adr/diag/ofm/GCDomain/EMGC_ADMINSERVER/alert/log.xml at time/line number: Wed Jun 20 23:57:59 2018/2801
Severity=Critical
Event reported time=Jun 21, 2018 12:00:14 AM EDT
Operating System=Linux
Platform=x86_64
Associated Incident Id=13598
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=None
Associated Incident Escalation Level=0
Event Type=Metric Alert
Event name=alertLogAdrIncident:adr_problemKey
Metric Group=Incident
Metric=Problem Key
Metric value=BEA-000802 [Kernel]
Key Value=Wed Jun 20 23:57:59 2018/2801
Key Column 1=Timeline
Rule Name=CRITICAL EMAIL RULESET,CRITICAL EMAIL
Rule Owner=SYSMAN
Update Details:
Incident (BEA-000802 [Kernel]) detected in /u01/app/oracle/oem13c/gc_inst/user_projects/domains/GCDomain/servers/EMGC_ADMINSERVER/adr/diag/ofm/GCDomain/EMGC_ADMINSERVER/alert/log.xml at time/line number: Wed Jun 20 23:57:59 2018/2801
==============

Following is the error stack from readme.txt of incident dump:
===============

Incident Id: 295
Incident Source: SYSTEM
Create Time: Thu Jun 21 01:47:59 EDT 2018
Problem Key: BEA-000802 [Kernel]
ECID: 0eb9f959-8c07-46b2-b980-fa594da07d7e-000420b0
User Name: <WLS Kernel>
Error Message Id: BEA-000802

Context Values
--------------
DFW_WATCH_NAME : UncheckedException
DFW_SERVER_NAME : EMGC_ADMINSERVER
DFW_DOMAIN_NAME : GCDomain
DFW_USER_NAME : <WLS Kernel>

Description
-----------
Incident detected using watch rule "UncheckedException":
Watch time: Jun 21, 2018 1:47:59 AM EDT
Watch ServerName: EMGC_ADMINSERVER
Watch RuleType: Log
Watch Rule: (SEVERITY = 'Error') AND ((MSGID = 'WL-101020') OR (MSGID = 'WL-101017') OR (MSGID = 'WL-000802') OR (MSGID = 'BEA-101020') OR (MSGID = 'BEA-101017') OR (MSGID = 'BEA-000802'))
Watch DomainName: GCDomain
Watch Data:
DATE : Jun 21, 2018 1:47:59 AM EDT
SERVER : EMGC_ADMINSERVER
MESSAGE : ExecuteRequest failed
java.lang.NullPointerException.
java.lang.NullPointerException
at java.util.zip.ZipFile.getZipEntry(ZipFile.java:531)
at java.util.zip.ZipFile.access$900(ZipFile.java:56)
at java.util.zip.ZipFile$1.nextElement(ZipFile.java:513)
at java.util.zip.ZipFile$1.nextElement(ZipFile.java:483)
at java.util.jar.JarFile$1.nextElement(JarFile.java:244)
at java.util.jar.JarFile$1.nextElement(JarFile.java:239)
at sun.misc.URLClassPath$JarLoader.validIndex(URLClassPath.java:803)
.
.
at weblogic.timers.internal.TimerImpl.run(TimerImpl.java:304)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:548)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

SUBSYSTEM : Kernel
USERID : <WLS Kernel>
SEVERITY : Error
THREAD : [ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'
MSGID : BEA-000802
MACHINE : lxp0226.limited.brands.com
TXID :
CONTEXTID : 0eb9f959-8c07-46b2-b980-fa594da07d7e-000420b0
TIMESTAMP : 1529560079578

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Changes

Cause

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