EM 13c: Enterprise Manager 13c Cloud Control has Frequent Alerts For Database Targets: Failed to connect to database instance: ORA-02399: exceeded maximum connect time, you are being logged off
(Doc ID 2420868.1)
Last updated on DECEMBER 14, 2021
Applies to:
Enterprise Manager for Oracle Database - Version 13.2.2.0.0 and laterInformation in this document applies to any platform.
Symptoms
Alerts are frequently generated in Enterprise Manager (EM) 13.2 Cloud Control with the following incident report content (typical):
Filename =
Host=<Agent_Host_Name>
Target type=Database Instance
Target name=<DB_Instance_Name>
Categories=Availability
Message=Failed to connect to database instance: ORA-02399: exceeded maximum connect time, you are being logged off.
Severity=Fatal
Event reported time=Jul 5, 2018 7:46:22 PM GMT
Target Lifecycle Status=Production
Contact=DBA
Customer Support Identifier=<111111000000>
Department=OEM
Line of Business=<LOB>
Operating System=Linux
Platform=x86_64
EAI=6074
Associated Incident Id=112520
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=Very High
Associated Incident Escalation Level=2
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=<Rule Name> - Incident Rules events for all targets down
Rule Owner=SYSMAN
Update Details:
Failed to connect to database instance: ORA-02399: exceeded maximum connect time, you are being logged off.
Incident created by rule (Name = <Rule Name>- Incident Rules, Compress events for all targets down; Owner = SYSMAN).
Host=<Agent_Host_Name>
Target type=Database Instance
Target name=<DB_Instance_Name>
Categories=Availability
Message=Failed to connect to database instance: ORA-02399: exceeded maximum connect time, you are being logged off.
Severity=Fatal
Event reported time=Jul 5, 2018 7:46:22 PM GMT
Target Lifecycle Status=Production
Contact=DBA
Customer Support Identifier=<111111000000>
Department=OEM
Line of Business=<LOB>
Operating System=Linux
Platform=x86_64
EAI=6074
Associated Incident Id=112520
Associated Incident Status=New
Associated Incident Owner=
Associated Incident Acknowledged By Owner=No
Associated Incident Priority=Very High
Associated Incident Escalation Level=2
Event Type=Target Availability
Event name=Status
Availability status=Down
Root Cause Analysis Status=Neither Cause Nor Symptom
Causal analysis result=Neither a cause nor a symptom
Rule Name=<Rule Name> - Incident Rules events for all targets down
Rule Owner=SYSMAN
Update Details:
Failed to connect to database instance: ORA-02399: exceeded maximum connect time, you are being logged off.
Incident created by rule (Name = <Rule Name>- Incident Rules, Compress events for all targets down; Owner = SYSMAN).
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |