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EM13c : Download a patch from Enterprise Manager Fails (Doc ID 2432552.1)

Last updated on AUGUST 07, 2018

Applies to:

Enterprise Manager for Oracle Database - Version 13.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Cloud Control, trying to download a patch fails with the Software Library error.

Error reported:

Downloading the patch "28317206" that is of version "12.1.0.2.0" and platform "Linux x86-64"...
- Description: COMBO OF OJVM COMPONENT 12.1.0.2.180717 DB PSU + DB BP 12.1.0.2.180717
- Updated on: 2018-07-17 15:01:52
An error occurred while downloading the patch : An error occurred while creating the patch component in Software Library. The error message is "Read timed out". The application may not be able to access the Software Library storage locations. Verify that all the Software Library storage locations are well configured. If a storage location is of the OMS Agent filesystem type, ensure that valid host credentials are specified. For more information, check the OMS logs.

Error stack observed from emoms.log file:

ERROR aru.DownloadPatchFromARU logp.251 - Error occurred while downloading patch "p28317206_600000000009300_226_0" from My Oracle Support.
oracle.sysman.emInternalSDK.core.patch.exception.PatchDownloadException: An error occurred while creating patch component in Software Library.
at oracle.sysman.core.patch.aru.PatchDownloaderImpl.findAndDownloadToLibrary(PatchDownloaderImpl.java:290)
at oracle.sysman.emInternalSDK.core.patch.aru.PatchDownload.downloadToLibrary(PatchDownload.java:388)
at oracle.sysman.core.patch.job.aru.DownloadPatchFromARU.executeCommand(DownloadPatchFromARU.java:95)
at oracle.sysman.emdrep.jobs.CommandStepExecutor.execute(CommandStepExecutor.java:157)
.
Caused by: oracle.sysman.emSDK.swlib.component.ComponentException: Read timed out
at oracle.sysman.swlib.impl.component.SoftwareLibraryImpl.uploadFiles(SoftwareLibraryImpl.java:4780)
at oracle.sysman.swlib.impl.component.ComponentManagerImpl.uploadFiles(ComponentManagerImpl.java:1711)
at oracle.sysman.swlib.impl.component.ComponentManagerImpl.uploadFiles(ComponentManagerImpl.java:1688)
.
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:152)

Cause

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