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EM 13c: ServiceNow Connector Fails with Error: Connection test failed, check the oms log for details. The Configuration was saved. (Doc ID 2436176.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version and later
Information in this document applies to any platform.


In Oracle Enterprise Manager (EM) 13c Cloud Control, the ServiceNow Connector fails with the following error:

"Connection test failed, check the oms log for details. The Configuration was saved."

Here is the error extracted from the emoms.log files.


2018-08-14 09:39:43,963 [EMUI_09_39_43_/console/connector/ticket/ticketConnectorConfig] ERROR framework.Method logp.251 - Exception when invoke method getTicket
oracle.sysman.core.connector.common.exceptions.ConnectorException: EM-02858 Failed to call Web Service for connector DBA29CAFEAAD4341A13665F2B65C162F method getTicket.
at oracle.sysman.core.connector.framework.Method.callWebService(
Caused by: oracle.sysman.emSDK.webservices.outbound.WSInvokeException: caught WebServiceException : javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: PKIX path building failed: unable to find valid certification path to requested target
at oracle.sysman.emSDK.webservices.outbound.WebServiceInvoker.invokeSyncWS(
at oracle.sysman.core.connector.common.wsclient.WebServiceClient.sendRequest(
at oracle.sysman.core.connector.framework.Method.callWebService(
... 67 more




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