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EM 13c: ServiceNow Connector Fails with Error: Connection test failed, check the oms log for details. The Configuration was saved. (Doc ID 2436176.1)

Last updated on OCTOBER 29, 2019

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 13.1.1.0.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Enterprise Manager (EM) 13c Cloud Control, the ServiceNow Connector fails with the following error:

"Connection test failed, check the oms log for details. The Configuration was saved."


Here is the error extracted from the emoms.log files.

<gc_inst>/user_projects/domains/GCDomain/servers/EMGC_OMS1/emoms.log

2018-08-14 09:39:43,963 [EMUI_09_39_43_/console/connector/ticket/ticketConnectorConfig] ERROR framework.Method logp.251 - Exception when invoke method getTicket
oracle.sysman.core.connector.common.exceptions.ConnectorException: EM-02858 Failed to call Web Service for connector DBA29CAFEAAD4341A13665F2B65C162F method getTicket.
at oracle.sysman.core.connector.framework.Method.callWebService(Method.java:392)
......
Caused by: oracle.sysman.emSDK.webservices.outbound.WSInvokeException: caught WebServiceException : javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at oracle.sysman.emSDK.webservices.outbound.WebServiceInvoker.invokeSyncWS(WebServiceInvoker.java:582)
at oracle.sysman.core.connector.common.wsclient.WebServiceClient.sendRequest(WebServiceClient.java:152)
at oracle.sysman.core.connector.framework.Method.callWebService(Method.java:381)
... 67 more


 

 

Cause

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In this Document
Symptoms
Cause
Solution


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