My Oracle Support Banner

EM13c : Metric and ME Reevaluate Functionality does not work on Hybrid Agents (Doc ID 2460665.1)

Last updated on SEPTEMBER 06, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 to 13.2.0.0.0 [Release 13c]
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM) Cloud Control, The metric reevaluate functionality does not work on hybrid agents, ends up hitting a NullPointer Exception at the hybrid agent.

Metric collection failed: An internal error has occurred at the agent:
"java.lang.NullPointerException". Check the agent's error logs for details.

Error stack observed from <Agent_Inst>/sysman/gcagent_errors.log file:

2018-04-05 13:59:42,363 [93880:GC.Executor.37439 (Streaming real-time metric collection of sizeOfOSAuditFiles on target <Target_Name>)] ERROR - Session 569560 is older than 72 hours
2018-04-05 14:00:30,263 [62:GC.SysExecutor.3 (oracle_emd:<Target_Name>:EMDStatusCollection)] ERROR - Session 569603 is older than 72 hours
2018-04-05 14:00:35,220 [93866:GC.Executor.37434 (oracle_database:<Target_Name>:Response)] ERROR - Session 569642 is older than 72 hours
2018-04-05 21:34:04,281 [178133:HTTP Listener-178133 - /emd/main/(DispatchRequestsOMS.console@<username>@<DOMAIN_NAME>=>[<ID>])] ERROR - Critical error: java.lang.NullPointerException
at oracle.sysman.gcagent.dispatch.cxl.ModifySevStateAction.satisfyRequest(ModifySevStateAction.java:52)
at oracle.sysman.gcagent.dispatch.ProcessRequestAction._call(ProcessRequestAction.java:145)
at oracle.sysman.gcagent.dispatch.ProcessRequestAction.call(ProcessRequestAction.java:106)

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.