EM13c : Job system failed to connect to the ConsoleJobStepExecutorService Web service
(Doc ID 2471847.1)
Last updated on JULY 22, 2019
Applies to:
Enterprise Manager Base Platform - Version 13.2.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
Enterprise Manager (EM) Cloud Control displays repeated job failures with the message: Job system failed to connect to the ConsoleJobStepExecutorService Web service.
Error stack observed from <EM_Instance_Home>/em/EMGC_OMS*/sysman/log/emoms_pbs.trc file:
[ERROR] [WSM-07501] [oracle.wsm.resources.enforcement] [tid: Job Step 7746187 Job Short-Running Pool:JobWorker] [userId: <anonymous>] [ecid: <ECID>] [APP: empbs] Failure in Oracle WSM Agent processRequest, category=management, function=agent.function.client, application=empbs, composite=null, modelObj=ConsoleJobStepExecutorService, policy=null, policyVersion=null, assertionName=null.[[
oracle.wsm.common.sdk.WSMException: WSM-07620 : Agent cannot enforce policies due to either failure in retrieving polices or error in validations, detail= "WSM-02557 The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(@appliesTo~="WS-CLIENT()")(policysets:global/%)" is queued for later retrieval.
WSM-02557 The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/wss_username_token_client_policy" is queued for later retrieval.
".
at oracle.wsm.agent.WSMAgent.getPolRefPolMap(WSMAgent.java:1128)
at oracle.wsm.agent.WSMAgent.processCommon(WSMAgent.java:1178)
at oracle.wsm.agent.WSMAgent.processRequest(WSMAgent.java:563)
.
Caused By: javax.naming.ServiceUnavailableException: <Hostname>: Name or service not known [Root exception is java.net.UnknownHostException: <Hostname>: Name or service not known]
at weblogic.jndi.internal.ExceptionTranslator.toNamingException(ExceptionTranslator.java:34)
at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException(WLInitialContextFactoryDelegate.java:808)
at weblogic.jndi.WLInitialContextFactoryDelegate.getInitialContext(WLInitialContextFactoryDelegate.java:365)
oracle.wsm.common.sdk.WSMException: WSM-07620 : Agent cannot enforce policies due to either failure in retrieving polices or error in validations, detail= "WSM-02557 The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "&(@appliesTo~="WS-CLIENT()")(policysets:global/%)" is queued for later retrieval.
WSM-02557 The documents required to configure the Oracle Web Services Manager runtime have not been retrieved from the Policy Manager application (wsm-pm), possibly because the application is not running or has not been deployed in the environment. The query "/policies/oracle/wss_username_token_client_policy" is queued for later retrieval.
".
at oracle.wsm.agent.WSMAgent.getPolRefPolMap(WSMAgent.java:1128)
at oracle.wsm.agent.WSMAgent.processCommon(WSMAgent.java:1178)
at oracle.wsm.agent.WSMAgent.processRequest(WSMAgent.java:563)
.
Caused By: javax.naming.ServiceUnavailableException: <Hostname>: Name or service not known [Root exception is java.net.UnknownHostException: <Hostname>: Name or service not known]
at weblogic.jndi.internal.ExceptionTranslator.toNamingException(ExceptionTranslator.java:34)
at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException(WLInitialContextFactoryDelegate.java:808)
at weblogic.jndi.WLInitialContextFactoryDelegate.getInitialContext(WLInitialContextFactoryDelegate.java:365)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |