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EM 13c: Enterprise Manager 13.3 Cloud Control Installation Fails at Plugins Prerequisites Check Step (Doc ID 2505501.1)

Last updated on MAY 18, 2019

Applies to:

Enterprise Manager Base Platform - Version 13.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Cloud Control 13.3 Installation fails at the Plugin Prerequisites Check step.



The following errors are seen in the logs:

<Central Inventory Location>/logs/install<Timestamp>.log

2018-11-30 02:22:17,704 INFO  [39] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - Setting value of variable EM_UPLOAD_PORT
2018-11-30 02:22:17,746 INFO  [39] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - Invoking the config tools...
2018-11-30 02:22:18,765 INFO  [323] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - ***Configuration Assistants Action START ***
2018-11-30 02:22:18,781 INFO  [326] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - 2018-11-30_02-22-18AM: Configuration Assistant "Plugins Prerequisites Check" is in progress.

2018-11-30 02:22:18,806 INFO  [327] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - sleep interrupted
2018-11-30 02:22:18,807 INFO  [326] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - 2018-11-30_02-22-18AM: Configuration Assistant "Plugins Prerequisites Check" has Failed.

2018-11-30 02:22:18,807 INFO  [326] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - Required tool's Execution failed
2018-11-30 02:22:18,808 INFO  [323] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - ***Configuration Assistants Action END ***
2018-11-30 02:22:18,879 OFF   [323] oracle.sysman.oii.oiio.oiiol.OiiolTextLogger - *** The installation was Successful, but some configuration assistants were failed or cancelled or skipped. ***

<OMS_Home>/cfgtoollogs/cfgfw/CfmLogger_<Timestamp>.log

INFO: Cfm.save() was called
INFO: Cfm.save(): 5 aggregate instances saved
INFO: CfmParameterXmlHandler.fatalError: org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 170; <Line 1, Column 170>: XML-20221: (Fatal Error) Invalid char in text.
at oracle.xml.parser.v2.XMLError.flushErrorHandler(XMLError.java:425)
at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:290)
.
at oracle.sysman.install.oneclick.EMGCSummaryDlgonNext$1.run(EMGCSummaryDlgonNext.java:648)
at java.lang.Thread.run(Thread.java:745)

INFO: Cfm.save() was called
INFO: Cfm.save(): 5 aggregate instances saved

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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