My Oracle Support Banner

EM 13c: Enterprise Manager 13c Cloud Control Agent shows Agent Unreachable Status with ORA-1403 Error (Doc ID 2535267.1)

Last updated on OCTOBER 06, 2019

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2 Cloud Control

An EM 13.2 Agent shows a status of Agent Unreachable.
Running EMDIAG kit repvfy on the Agent shows the following:

./repvfy dump target -name <TARGET NAME>

[----- System Error Log -----------------------------------------------------]

MODULE_NAME OCCUR_DATE ERROR_MSG
------------------------- -------------------- ---------------------------------------------------------------------------------------------------
HEARTBEAT_RECORDER 19-APR-2019 10:32:29 Error while inserting severity for : (target_guid = <TARGET_GUID>) (metric_guid
= <METRIC_GUID>) (severity_code = 115) (error msg = ORA-01403: no data found
ORA-01403: no data found
ORA-06512: at "SYSMAN.EM_SEVERITY", line 4655
ORA-06512: at "SYSMAN.EM_VIOLATION_CHECKS", line 1515
ORA-04088: error during execution of trigger 'SYSMAN.EM_VIOLATION_CHECKS')

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.