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EM12c, EM13c : Agent Install Fails at Configuration Phase (Doc ID 2537037.1)

Last updated on OCTOBER 05, 2019

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.5.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager (EM), trying to perform Agent install fails at configuration phase.

Error stack observed during the install phase:

2019-04-17_12-32-47:INFO:Action description Execution of command /bin/sh -c '<Agent_Base_Dir>/ADATMP_2019-04-17_12-29-35-PM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=<HOSTNAME> AGENT_BASE_DIR=$AGENT_HOME OMS_HOST=<OMS_HOSTNAME> EM_UPLOAD_PORT=<OMS_UPLOAD_PORT> AGENT_INSTANCE_HOME=$AGENT_INST b_doDiscovery=false b_startAgent=false b_forceInstCheck=true' on host <HOSTNAME>
2019-04-17_12-32-47:INFO:Attempt :1 pty required false with no inputs
2019-04-17_12-35-38:INFO:/bin/sh -c '<Agent_Base_Dir>/ADATMP_2019-04-17_12-29-35-PM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=<HOSTNAME> AGENT_BASE_DIR=$AGENT_HOME OMS_HOST=<OMS_HOSTNAME> EM_UPLOAD_PORT=<OMS_UPLOAD_PORT> AGENT_INSTANCE_HOME=$AGENT_INST b_doDiscovery=false b_startAgent=false b_forceInstCheck=true' execution failed on host <HOSTNAME>
2019-04-17_12-35-38:INFO:Pattern ERROR: found in file <EM_INSTANCE_HOME>/em/EMGC_OMS*/sysman/agentpush/<TimeStamp>/logs/USDCU081/install.log Line ERROR: Agent Configuration Failed
2019-04-17_12-35-38:INFO:Error Message found Agent Configuration Failed

 

Following error stack observed in agentDeploy_<timestamp>.log

INFO: ** Agent Port Check completed successfully.**
INFO: Agent Mode is None
INFO: ERROR: The Management Agent configuration failed. The plug-in configuration for the oracle.sysman.oh monitoring plug-in may have failed, or this plug-in may not be present in the Management Agent software. Ensure that the Management Agent software has the oracle.sysman.oh monitoring plug-in, if not then retry the operation. If the agent software has the oracle.sysman.oh monitoring plug-in, view the plug-in deployment log <Agent_INST>/install/logs to check if the plug-in configuration for the oracle.sysman.oh monitoring plug-in failed.
INFO:
INFO: perform - mode finished for action: configure
INFO:
INFO: You can see the log file: $<AGENT_HOME>/cfgtoollogs/oui/configActions2019-04-19_01-59-24-PM.log
INFO: Plugin homes:
INFO: $<AGENT_BASE_DIR>/oui/bin/runConfig.sh ORACLE_HOME=$<AGENT_BASE_DIR>/core/12.1.0.5.0 RESPONSE_FILE=$<AGENT_BASE_DIR>/core/12.1.0.5.0/agent.rsp ACTION=configure MODE=perform COMPONENT_XML={oracle.sysman.top.agent.11_1_0_1_0.xml} RERUN=true completed with status=3
SEVERE:
ERROR: Agent Configuration Failed
SEVERE:
ERROR: Agent Deployment Failed

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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