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EM 13c: Error Creating a New Enterprise Manager 13c Cloud Control Role: Role [xxxxxxxx] not found in the external identity store (LDAP). Ensure the role exists in LDAP store (Doc ID 2541681.1)

Last updated on MAY 13, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Creating an Enterprise Manager (EM) 13.3 Cloud Control external role returns this error:

From <EM_INSTANCE_BASE>/gc_inst/em/EMGC_OMS1/sysman/log/emoms.trc

2019-03-19 20:37:48,587 [[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN  toaster.MessageBroker logp.251 - WARNING! No Subscriber MQ with session Id: XCSXO5zn8NKjVuVlL5DaSK14pL9AgDiWUg3sl_HFH5v4aKf12Zid!1255394790!1553020456753
2019-03-20 09:02:02,181 [EMUI_09_02_02_/console/admin/rep/rolePrivsSystem$roleName=$operation=add$updateResult=updateSucceeded] WARN  rep.RolePrivsData getRoleData.1143 - errMsg=Role <xxxxxxxxxx> not found in the external identity store (LDAP). Ensure the role exists in LDAP store.

2020-07-31 18:05:41,412 [EMUI_18_05_38_/console/admin/rep/editUserSummary$updateResult=updateSucceeded] ERROR opss.OPSSPolicyStoreUtil run.1848 - Exception occurred while adding member user gbsuser2 to role EM_USER in opss
oracle.security.jps.JpsException: oracle.igf.ids.IDSException: Operations error: entity= op=find mesg=
at oracle.security.jps.internal.common.util.JpsCommonUtil.getUserFromIDS(JpsCommonUtil.java:1359)
=more=
Caused by: javax.naming.CommunicationException: simple bind failed: <host_name>:<ms_port> [Root exception is javax.net.ssl.SSLHandshakeException: No appropriate protocol, may be no appropriate cipher suite specified or protocols are deactivated]
at com.sun.jndi.ldap.LdapClient.authenticate(LdapClient.java:231)

<EM_INSTANCE_BASE>/gc_inst/user_projects/domains/GCDomain/servers/EMGC_OMS1/logs/EMGC_OMS1.out

<Jul 30, 2020 8:41:10,211 PM PET> <Warning> <oracle.ods.virtualization.engine.backend.jndi.DefaultAuthenticator> <LIBOVD-60024> <Connection error: simple bind failed: <host_name>:<adminserver_port>
<Jul 30, 2020 8:41:10,213 PM PET> <Warning> <oracle.ods.virtualization.engine.backend.jndi.DefaultAuthenticator> <LIBOVD-60024> <Connection error: simple bind failed: <host_name>:<ms_port>
<Jul 30, 2020 8:41:10,214 PM PET> <Warning> <oracle.igf.ovd> <IGF-00008> <Operations error: entity= op=find mesg=Protocol Error LDAP Error 2 : simple bind failed: <host_name>:<ms_port>

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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