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EM13c: Agent Upgrade from 12.1.0.5 to 13c Failed With Error "cannot open Packages index using db5 - Permission denied (13)" (Doc ID 2560507.1)

Last updated on JULY 01, 2019

Applies to:

Enterprise Manager Base Platform - Version 13.3.0.0.0 to 13.3.0.0.0 [Release 13c]
Information in this document applies to any platform.

Symptoms

EM Agent Upgrade from 12.1.0.5 to 13.3.0.0 failed on prerequisite checks step with following errors.

<AGENT_BASE_DIR>/agent_13.3.0.0.0/cfgtoollogs/prereqlogs/OraInstall2019-06-28_11-23-04PM/oraInstall<TIMESTAMP>.out

Performing check for CertifiedVersions_agent
Is the software certified on the current operating system?
error: cannot open Packages index using db5 - Permission denied (13)
error: cannot open Packages database in /var/lib/rpm
error: cannot open Packages database in /var/lib/rpm
error: cannot open Packages index using db5 - Permission denied (13)
error: cannot open Packages database in /var/lib/rpm
error: cannot open Packages database in /var/lib/rpm
Expected result: One of enterprise-6,oracle-8,oracle-7,SuSE-11,SuSE-12,redhat-6,redhat-7
Actual Result: redhat-7
Check complete. The overall result of this check is: Passed

Check complete: Passed
========================================================
Performing check for Packages_agent
Are the required packages installed on the current operating system?
Check complete. The overall result of this check is: Failed <<<<

Cause

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In this Document
Symptoms
Cause
Solution


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