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Download a patch from Enterprise Manager To Software Librabry Fails With [ERROR] An error occurred while downloading the patch (Doc ID 2565453.1)

Last updated on OCTOBER 10, 2019

Applies to:

Enterprise Manager for Oracle Database - Version and later
Information in this document applies to any platform.


In Enterprise Manager (EM) Cloud Control, trying to download a patch to software librabry fails with [ERROR] an error occurred while downloading the patch fails with below error.

fails in DownloadPatchFromARU step
Checking My Oracle Support authorization.
Patch Search URL:
User Name:
Password: ******

Proxy Server details:
Host : X.X.X.X.X
Port : 80

[ERROR] An error occurred while downloading the patch "p28540387_6000000000093018071702_226_0" from My Oracle Support

  Error stack observed from emoms.log file:

2018-09-10 17:28:20,375 [RJob Step 7923945] ERROR aru.DownloadPatchFromARU logp.251 - Error occurred while downloading patch "p28540387_6000000000093018071702_226_0" from My Oracle Support.
java.lang.NumberFormatException: For input string: "6000000000093018071702"
at java.lang.NumberFormatException.forInputString(
at java.lang.Long.parseLong(
at java.lang.Long.valueOf(
at oracle.sysman.eml.ecm.patch.ARUPatchData.valueOf(
. . . . . . . . .
. . . . . . . . .
2018-09-10 17:28:21,405 [RJob Step 7923945] WARN httpconn.SupportConnectionFactory logp.251 - Unable to destroy support connection, ignoring Exception: Index: 0, Size: 0




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