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EM13C:Agent Does Not Upload To OMS And Shows Wrong Timestamp Of Upload (Doc ID 2568383.1)

Last updated on AUGUST 02, 2019

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

EM 13c(13.2.0.0.0)

- 13C agent does not upload to OMS.
  Commands below were run on 09-Jul-2019 04:16:00 AM GMT+05:30

$ emctl upload agent
Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
EMD upload completed successfully

$ emctl status agent
Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 13.2.0.0.0
OMS Version : 13.2.0.0.0
Protocol Version : 12.1.0.1.0
Agent Home : /u01/app/oracle/agent13c/agent_inst
Agent Log Directory : /u01/app/oracle/agent13c/agent_inst/sysman/log
Agent Binaries : /u01/app/oracle/agent13c/agent_13.2.0.0.0
Core JAR Location : /u01/app/oracle/agent13c/agent_13.2.0.0.0/jlib
Agent Process ID : 296064
Parent Process ID : 295979
Agent URL : https://<hostname>:3872/emd/main/
Local Agent URL in NAT : https://<hostname>:3872/emd/main/
Repository URL : https://<OMS hostname>:4903/empbs/upload
Started at : 2019-07-08 08:56:05
Started by user : oracle
Operating System : Linux version 4.1.12-94.8.4.el6uek.x86_64 (amd64)
Number of Targets : 33
Last Reload : (none)
Last successful upload : 2019-07-08 08:56:12
Last attempted upload : 2019-07-08 08:56:12
Total Megabytes of XML files uploaded so far : 0.01
Number of XML files pending upload : 0
Size of XML files pending upload(MB) : 0
Available disk space on upload filesystem : 30.42%
Collection Status : Collections enabled
Heartbeat Status : Ok
Last attempted heartbeat to OMS : 2019-07-09 08:43:05
Last successful heartbeat to OMS : 2019-07-09 08:43:05
Next scheduled heartbeat to OMS : 2019-07-09 08:44:05

---------------------------------------------------------------
Agent is Running and Ready

The upload timestamp shows the timestamp when agent was restarted.

- Below commands also do not help.

 - Same getmetric command works fine for another working agent.

- EM Console also shows old timestamp of upload on the agent home page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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