My Oracle Support Banner

EM 13c: Clone Database Page in Enterprise Manager 13c Cloud Control Errors Out: Unexpected Error Occurred : Please contact Oracle Support with files (Doc ID 2582020.1)

Last updated on MARCH 08, 2022

Applies to:

Enterprise Manager for Oracle Database - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.2 Cloud Control

A database cloning operation fails in EM with the following error:

The navigation path is Oracle Database > Cloning > Clone Management
Using the "Switch to Classic Clone" pages
Using "classic" wizard with online backup - RMAN option, clicking the Next button after setting the FRA errors with:

Error
Unexpected error occurred.
Please contact Oracle Support with these files.

<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/access.log
<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/<SERVER_NAME>-diagnostic.log
<EM_INSTANCE_BASE>/em/<OMS_NAME>/sysman/log/emoms.trc

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.