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13c: OMS Upgrade Fails During BIPCA While Starting Webtier "Unable to initialize SSL environment, nzos call nzosSetCredential returned 28791" (Doc ID 2583052.1)

Last updated on JULY 09, 2020

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Upgrading OMS to 13c fails during the BIPCA while starting the BIP.

INFO: oracle.sysman.top.oms:Starting BI Publisher ...
INFO: oracle.sysman.top.oms:Failed to start Enterprise Manager. Diagnostic code 1.
INFO: oracle.sysman.top.oms:See log at $MW_HOME/cfgtoollogs/bip/bipca_20190822141852.log for details.
INFO: oracle.sysman.top.oms:Error extending domain
INFO: oracle.sysman.top.oms:See log at $MW_HOME/cfgtoollogs/bip/bipca_20190822141852.log for details.

 

$MW_HOME/cfgtoollogs/bip/bipca_<timestamp>.log

[2019-08-22T14:22:55.969+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IPAddr>] [tid: 27] [userId: applmgr] [ecid: 1c08f268-9b85-46ac-b245-20b10c21cd60-00000001,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Starting BI Publisher Server ...[[

]]
[2019-08-22T14:26:32.896+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IPAddr>] [tid: 27] [userId: applmgr] [ecid: 1c08f268-9b85-46ac-b245-20b10c21cd60-00000001,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] WebTier Could Not Be Started.[[

]]
[2019-08-22T14:26:32.900+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IPAddr>] [tid: 27] [userId: applmgr] [ecid: 1c08f268-9b85-46ac-b245-20b10c21cd60-00000001,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Error Occurred: WebTier Could Not Be Started.[[

]]
[2019-08-22T14:26:32.900+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IPAddr>] [tid: 27] [userId: applmgr] [ecid: 1c08f268-9b85-46ac-b245-20b10c21cd60-00000001,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Please check $EM_INSTANCE_HOME/em/EMGC_OMS1/sysman/log/emctl.log for error details[[

$EM_INSTANCE_HOME/gc_inst/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log

[2019-08-22T14:26:32.1121+00:00] [OHS] [ERROR:32] [OHS-2057] [mod_ssl.c] [host_id: <hostname>] [host_addr: <IPAddr>] [pid: 40221] [tid: 139726319982400] [user: applmgr] [VirtualHost: <hostname>:<port>]  Init: (<hostname>:<port>) Unable to initialize SSL environment, nzos call nzosSetCredential returned 28791

[2019-08-22T14:26:32.1122+00:00] [OHS] [ERROR:32] [OHS-2171] [mod_ssl.c] [host_id: <hostname>] [host_addr: <IPAddr>] [pid: 40221] [tid: 139726319982400] [user: applmgr] [VirtualHost: <hostname>:<port>]  NZ Library Error: Unknown error

[2019-08-22T15:09:04.1521+00:00] [OHS] [ERROR:32] [OHS-2057] [mod_ssl.c] [host_id: <hostname>] [host_addr: <IPAddr>] [pid: 49833] [tid: 139701777504064] [user: applmgr] [VirtualHost: <hostname>:<port>]  Init: (<hostname>:<port>) Unable to initialize SSL environment, nzos call nzosSetCredential returned 28791

[2019-08-22T15:09:04.1523+00:00] [OHS] [ERROR:32] [OHS-2171] [mod_ssl.c] [host_id: <hostname>] [host_addr: <IPAddr>] [pid: 49833] [tid: 139701777504064] [user: applmgr] [VirtualHost: <hostname>:<port>]  NZ Library Error: Unknown error

 

Cause

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In this Document
Symptoms
Cause
Solution


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