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EM 12c,13c : Webtier Fails to Start after Securing OMS with 3rd Party SSL Certificate (Doc ID 2598047.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Enterprise Manager Base Platform - Version to [Release 12.1 to 13c]
Information in this document applies to any platform.


After securing the OMS with 3rd party SSL certificate, the Webtier is failing to start with the below error:

emctl start oms
Oracle Enterprise Manager Cloud Control 13c Release 2
Copyright (c) 1996, 2016 Oracle Corporation. All rights reserved.
Starting Oracle Management Server...
WebTier Could Not Be Started.
Error Occurred: WebTier Could Not Be Started.
Please check <EM_INSTANCE_HOME>/gc_inst/em/EMGC_OMS1/sysman/log/emctl.log for error details


[OHS] [ERROR:32] [OHS-9999] [mod_ssl.c] [host_id: host_id] [host_addr: IP ADDRESS] [pid: 16514] [tid: 139896889165632] [user: oracle] [VirtualHost: OMS_HOST_NAME:PORT] Server OMS_HOST_NAME:PORT: Cannot open wallet file:<EM_INSTACE_HOME>/gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/keystores/console, unable to prompt for password. Enable it as an Auto Login or clear wallet or configure SSLPassPhraseDialog.


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