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After Restoring, the Agent is Blocked with: Agent has Been Blocked due to Bounce Counter Mismatch. If Agent Has Been Restored from a Backup Perform an Agent Resync (Doc ID 2611817.1)

Last updated on NOVEMBER 25, 2019

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.4.0 and later
Information in this document applies to any platform.

Symptoms

After Restoring, the Agent is Blocked with: "Agent has Been Blocked due to Bounce Counter Mismatch. If Agent Has Been Restored from a Backup Perform an Agent Resync".

Agent is restarted from a old backup (taken even before OMS upgrade). This is too old agent. On OMS console, the agent shows blocked due to bounce counter mismatch and version shows different. When we check emctl status agent, It shows old configurations for OMS version and agent. 

 

[oracle@<Host> bin]$ ./emctl status agent
Oracle Enterprise Manager 11g Release 1 Grid Control 11.1.0.1.0
Copyright (c) 1996, 2010 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Agent Version : 11.1.0.1.0
OMS Version : 11.1.0.1.0
Protocol Version : 11.1.0.0.0
Agent Home : 

 

Changes

The agent which is started from backup is pretty old. The backup was taken before OMS upgrade. So the version is mismatching between OMS console and emctl status agent results. 

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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