EM13c:Assets Shown 'ASR Qualified' In MOS But Not Yet Active In ASR Backend (Doc ID 2616179.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Symptoms

EM 13c(13.2)
SI plugin version 13.2.2

ASR activation is failing for few of the Exadata components.
Assets are eligible for activation however they are shown 'ASR Qualified' in MOS and not yet active in ASR Backend.
All the problematic asset parent serial numbers/system serial number are active in ASR already.

For example:

Serial Number    System Serial     Product Name                      HW Description
----------------    ---------------     ----------------                      -----------------
27*******94    AB******96      Exadata Database Machine   X6-2 HC Eighth Rack X6-2,1U DATABASE SERVER,ED X6

The serial number "AB******96" is active but '27*******94' is not active.

Cause

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