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EM13c: While Generating Software Standardization Advisor Report The Page Will Show A Popup And Message "An Error Occured. Contact Oracle Support with these files" (Doc ID 2618175.1)

Last updated on DECEMBER 09, 2019

Applies to:

Enterprise Manager for Oracle Database - Version 13.2.2.0.0 and later
Information in this document applies to any platform.

Symptoms

In Enterprise Manager Cloud Control, While generating Targets -> Databases -> Administration -> Software Standardization Advisor Report

the page will show an error popup and message

 An error occurred. Contact Oracle Support with these files:   

<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/access.log  

<EM_INSTANCE_BASE>/user_projects/domains/<domain_name>/servers/<SERVER_NAME>/logs/<SERVER_NAME>-diagnostic.log

<EM_INSTANCE_BASE>/em/<OMS_NAME>/sysman/log/emoms.trc

 

Errors observed in<EM_INSTANCE_BASE>/em/<OMS_NAME>/sysman/log/emoms.trc file

2019-09-24 15:16:21,885 [[STUCK] ExecuteThread: '21' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR pagemodel.MaintenanceBean logp.251 - Exception while collecting Metric collection Errors.java.sql.SQLException: ORA-06502: PL/SQL: numeric or value error: character string buffer too small ORA-06512: at "SYSMAN.EM_GOLD_IMAGE", line 2051

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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