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EM13.4: Install/Upgrade of Enterprise Manager Cloud Control on Linux Fails with an Error: "Failed to start Enterprise Manager. Diagnostic code 1" (Doc ID 2637385.1)

Last updated on APRIL 18, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 to 13.4.0.0.0 [Release 13c]
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 13.4.0.0.0 Cloud Control
EM 13.4 Installation got failed at BI Publisher Configuration with an error as  "Failed to start Enterprise Manager. Diagnostic code 1".

CfmLogger_<timestamp>.log:
======================
INFO: oracle.sysman.top.oms:            Starting BI Publisher ...
INFO: oracle.sysman.top.oms:
INFO: oracle.sysman.top.oms:            Failed to start Enterprise Manager. Diagnostic code 1.
INFO: oracle.sysman.top.oms:See log at <OMS_HOME>/cfgtoollogs/bip/bipca_20200205061341.log for details.
INFO: oracle.sysman.top.oms:Error extending domain
INFO: oracle.sysman.top.oms:See log at <OMS_HOME>/cfgtoollogs/bip/bipca_20200205061341.log for details.
INFO: oracle.sysman.top.oms:The OutOfBox command execution completed with the status 1.

 

bipca_<timestamp>.log:
=================
[2020-02-05T06:19:54.942+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host:<HOSTNAME>.<DOMAIN_NAME>] [nwaddr: <host ip address> ] [tid: 46] [userId: oracle] [ecid: e206855f-284a-4bb8-b9e8-5775910dbac0-00000002,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Starting BI Publisher Server ...
[2020-02-05T06:22:53.264+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <HOSTNAME>.<DOMAIN_NAME>] [nwaddr: <host ip address>] [tid: 46] [userId: oracle] [ecid: e206855f-284a-4bb8-b9e8-5775910dbac0-00000002,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] WebTier Could Not Be Started.
[2020-02-05T06:22:53.269+00:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <HOSTNAME>.<DOMAIN_NAME>] [nwaddr: <host ip address>] [tid: 46] [userId: oracle] [ecid: e206855f-284a-4bb8-b9e8-5775910dbac0-00000002,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Error Occurred: WebTier Could Not Be Started.

 

ohs_nm.log:
========
<2020-02-05 06:02:07> <INFO> <OHS-0> <Domain initialized for <EM_INSTANCE_HOME>/user_projects/domains/GCDomain>
<2020-02-05 06:02:08> <INFO> <OHS-4112> <Creating instance ohs1>
<2020-02-05 06:02:09> <INFO> <OHS-4114> <Updating instance ohs1>
<2020-02-05 06:18:11> <INFO> <OHS-4114> <Updating instance ohs1>
<2020-02-05 06:20:10> <INFO> <OHS-0> <Domain initialized for <EM_INSTANCE_HOME>/user_projects/domains/GCDomain>
<2020-02-05 06:22:52> <INFO> <OHS-4018> <Starting server ohs1>
<2020-02-05 06:22:52> <INFO> <OHS-0> <Running <OMS_HOME>/ohs/bin/launch httpd -DOHS_MPM_WORKER -d <EM_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f <EM_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf>
<2020-02-05 06:22:52> <INFO> <OHS-0> <<2020-02-05 06:22:52> <SEVERE> <OHS-0> <<2020-02-05 06:22:52> <INFO> <OHS-4005> <Check the instance log file for more information: <EM_INSTANCE_HOME>/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log>
<2020-02-05 06:22:52> <SEVERE> <OHS-0> <Failed to start the server ohs1>

[OR]

ohs_nm.log:
========

<2020-10-12 16:25:25> <INFO> <OHS-4018> <Starting server ohs1>
<2020-10-12 16:25:25> <INFO> <OHS-0> <Running <OMS_HOME>/ohs/bin/launch httpd -DOHS_MPM_WORKER -d <EM_INSTANCE_HOME>/gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f <EM_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf>
<2020-10-12 16:25:25> <INFO> <OHS-0> <OMS_HOME>/ohs/bin/httpd: error while loading shared libraries: libclntsh.so.12.1: cannot enable executable stack as shared object requires: Permission denied>
<2020-10-12 16:25:26> <SEVERE> <OHS-0> <OMS_HOME>/ohs/bin/launch httpd -DOHS_MPM_WORKER -d <EM_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -k start -f <EM_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1/httpd.conf: exit status = 127>
<2020-10-12 16:25:26> <INFO> <OHS-4005> <Check the instance log file for more information: <EM_INSTANCE_HOME>t/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log>
<2020-10-12 16:25:26> <SEVERE> <OHS-0> <Failed to start the server ohs1>

Starting the EM 13.4 OMS (<OMS_HOME>/bin/emctl start oms) also fails with this error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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