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13.4: OMS Installation on Windows Fails During OMS Statup: Webtier Fails to Start with exit status: -1073741515 (Doc ID 2639245.1)

Last updated on AUGUST 28, 2020

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Installing 13.4 OMS on Microsoft Windows, fails during BIP configuration while starting the OMS. The logs indicate that the OMS failed to start while bringing up the Webtier component.

$OMS_HOME/cfgtoollogs/cfgfw/CfmLogger_<timestamp>.log

INFO: oracle.sysman.top.oms:Restart OMS.
INFO: oracle.sysman.top.oms: Restarting Enterprise Manager
INFO: oracle.sysman.top.oms: Stopping Enterprise Manager, this can take some time ...
INFO: oracle.sysman.top.oms: Starting BI Publisher ...
INFO: oracle.sysman.top.oms:
INFO: oracle.sysman.top.oms: Failed to start Enterprise Manager. Diagnostic code 1.
INFO: oracle.sysman.top.oms:See log at $OMS_HOME\cfgtoollogs\bip\bipca_20200210174852.log for details.
INFO: oracle.sysman.top.oms:Error extending domain
INFO: oracle.sysman.top.oms:See log at $OMS_HOME\cfgtoollogs\bip\bipca_20200210174852.log for details.
INFO: oracle.sysman.top.oms:The OutOfBox command execution completed with the status 1.

 

$OMS_HOME/cfgtoollogs/bip/bipca_<timestamp>.log

[2020-02-10T17:56:33.516-05:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 86] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Starting BI Publisher Server ...
[2020-02-10T18:01:17.238-05:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 86] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] WebTier Could Not Be Started.
[2020-02-10T18:01:17.243-05:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 86] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Error Occurred: WebTier Could Not Be Started.
[2020-02-10T18:01:17.243-05:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 86] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.ProcessOutputReader] [SRC_METHOD: run] Please check <OMS_INSTANCE_HOME>/em/EMGC_OMS1\sysman\log\emctl.log for error details
[2020-02-10T18:01:17.318-05:00] [sysman] [NOTIFICATION] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 1] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA] [SRC_METHOD: execCommand] Exit code from command: 1
[2020-02-10T18:01:17.319-05:00] [sysman] [ERROR] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 1] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA] [SRC_METHOD: execCommand]
[2020-02-10T18:01:17.319-05:00] [sysman] [ERROR] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 1] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA] [SRC_METHOD: lockEM]             Failed to start Enterprise Manager. Diagnostic code 1.
[2020-02-10T18:01:17.319-05:00] [sysman] [ERROR] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 1] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA] [SRC_METHOD: extendDomainWithBIP] See log at $OMS_HOME\cfgtoollogs\bip\bipca_20200210174852.log for details.
[2020-02-10T18:01:17.320-05:00] [sysman] [ERROR] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 1] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA] [SRC_METHOD: handleFatalError] Error extending domain
[2020-02-10T18:01:17.320-05:00] [sysman] [ERROR] [] [oracle.sysman.bipca] [host: <hostname>] [nwaddr: <IP Addr>] [tid: 1] [userId: user] [ecid: <ecid>,0] [SRC_CLASS: oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA] [SRC_METHOD: handleFatalError] Fatal error:[[
java.lang.Exception: See log at $OMS_HOME\cfgtoollogs\bip\bipca_20200210174852.log for details.
at oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA.extendDomainWithBIP(BIPCA.java:3924)
at oracle.sysman.sdkImpl.core.ip.model.bipca.BIPCA.main(BIPCA.java:2176)

 

NOTE: The ohs1.log may NOT be generated at this point. Check the ohs_nm.log if ohs1.log is missing

 

<OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/system_components/OHS/ohs_nm.log

<2020-02-10 18:01:16> <INFO> <OHS-4005> <Check the instance log file for more information: <OMS_INSTANCE_HOME>\user_projects\domains\GCDomain\servers\ohs1\logs\ohs1.log>
<2020-02-10 18:01:16> <SEVERE> <OHS-0> <Failed to start the server ohs1>
<2020-02-10 18:21:44> <INFO> <OHS-4018> <Starting server ohs1>
<2020-02-10 18:21:44> <INFO> <OHS-0> <Running $OMS_HOME\ohs\bin\launch.exe $OMS_HOME\ohs\bin\httpd.exe -DOHS_MPM_WINNT -d <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -f <OMS_INSTANCE_HOME>\user_projects\domains\GCDomain\config\fmwconfig\components\OHS\instances\ohs1\httpd.conf>
<2020-02-10 18:21:45> <SEVERE> <OHS-0> <$OMS_HOME\ohs\bin\launch.exe $OMS_HOME\ohs\bin\httpd.exe -DOHS_MPM_WINNT -d <OMS_INSTANCE_HOME>/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -f <OMS_INSTANCE_HOME>\user_projects\domains\GCDomain\config\fmwconfig\components\OHS\instances\ohs1\httpd.conf: exit status = -1073741515>
<2020-02-10 18:21:45> <INFO> <OHS-4005> <Check the instance log file for more information: <OMS_INSTANCE_HOME>\user_projects\domains\GCDomain\servers\ohs1\logs\ohs1.log>
<2020-02-10 18:21:45> <SEVERE> <OHS-0> <Failed to start the server ohs1>

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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