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EM 12c, 13c: Agent Fails to Start. gcagent.log Reports "java.lang.NullPointerException at sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:739)" (Doc ID 2646117.1)

Last updated on MARCH 05, 2020

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.4.0 and later
Information in this document applies to any platform.

Symptoms

EM Agent fails to start. 

$<AGENT_INST>/sysman/log/gcagent.log reports following errors:

2020-02-25 16:38:21,334 [1:main] ERROR - Agent failed to Startup for Ping Manager in step 0
java.lang.NullPointerException
at sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:739)
at sun.util.calendar.ZoneInfo.getAvailableIDs(ZoneInfo.java:521)
at java.util.TimeZone.getAvailableIDs(TimeZone.java:492)

2020-02-25 16:38:21,336 [1:3305B9] INFO - Error while starting up (will do a shutdown)
java.lang.NullPointerException
at sun.util.calendar.ZoneInfoFile.getZoneIDs(ZoneInfoFile.java:739)
at sun.util.calendar.ZoneInfo.getAvailableIDs(ZoneInfo.java:521)
at java.util.TimeZone.getAvailableIDs(TimeZone.java:492)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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