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EM 13.3 Upgrade UI Stuck / Hung After Providing DB Connection Details (Doc ID 2653307.1)

Last updated on AUGUST 12, 2022

Applies to:

Enterprise Manager Base Platform - Version 13.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

OEM upgrade from EM 13.x to 13.3 Stuck After Providing DB Connection Details with a Pop-up showing message

"Executing database-related prerequisite checks. Wait for a moment."

OR

Validating SYS password

ERROR:Exception occurred while connecting to database. Check the connection details of the database you specified and retry.

IO Error: Connection reset

Cause

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In this Document
Symptoms
Cause
Solution


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