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Recent Changes to MOS will Disable Enterprise Manager Online Connections (Doc ID 2664002.1)

Last updated on SEPTEMBER 12, 2023

Applies to:

Enterprise Manager Base Platform - Version 12.1.0.5.0 and later
Information in this document applies to any platform.
Enterprise Manager connection to MOS are failing with the following error since 5/1/2020 MOS maintenance:

"Invalid JSON Response from My Oracle Support":

DOWNLOAD_AND_RECOMMEND_SYSTEM_PATCH_JOB
DOWNLOAD_CVU
REFRESH_FROM_MY_ORACLE_SUPPORT_JOB
OPATCH_PATCH_UPDATE_JOB
REFRESH UPDATES FROM ORACLE







Symptoms

Enterprise Manager (EM) Cloud Control connection to My Oracle Support (MOS) fails with the following errors starting 5/1/2020 ( the date of MOS maintenance):

"Invalid JSON Response from My Oracle Support":

DOWNLOAD_AND_RECOMMEND_SYSTEM_PATCH_JOB
DOWNLOAD_CVU
REFRESH_FROM_MY_ORACLE_SUPPORT_JOB
OPATCH_PATCH_UPDATE_JOB
REFRESH UPDATES FROM ORACLE


and/or a user sees this error:

"Error occurred when sending request to My Oracle Support"

when a user sets the MOS Credentials in EM Console:

   menu: Setup > MOS > Set Credentials

or

searches for a patch or creates a Patch Plan:

   menu: Enterprise > Provisioning and Patching > Patches and Updates

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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