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EM 13c: Enterprise Manager 13.4 Cloud Control Agent Installation on Solaris SPARC 11 Fails During Prerequisite Check with Error: OUI-18001: The operating system SunOS Version 5.11 Update 11.4.20.0.1.4.0 is not supported. (Doc ID 2668313.1)

Last updated on OCTOBER 18, 2022

Applies to:

Enterprise Manager Base Platform - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Installing the Enterprise Manager (EM) 13.4 Cloud Control Agent on Oracle Solaris on SPARC (64-bit) 11 fails with the error:

<OMS_INSTANCE_HOME>/sysman/agentpush/<time-stamp>/prereqlogs/<install_type>_logs/<hostname>/prereq<timestamp>.log

Performing check for CertifiedVersions_agent
Is the software certified on the current operating system?Expected result: One of 5.12 Update 0.175, 5.11 Update 0.175, 5.10 Update u10wos
Actual Result: 5.11 Update 11.4.20.0.1.4.0
Check complete. The overall result of this check is: Failed


Check complete: Failed
Problem: This Oracle software is not certified on the current O/S.
Recommendation: Make sure you are installing the software on a certified platform.

========================================================
Performing check for Packages_agent
Are the required packages installed on the current operating system?
Prerequisite Check was skipped and did not execute.

Check complete: Not executed
OUI-18001: The operating system 'SunOS Version 5.11 Update 11.4.20.0.1.4.0' is not supported.
Recommendation: You may actually have installed packages which have obsoleted these, in which case you can successfully continue with the install. If you have not, it is recommended that you do not continue.

========================================================

 

To verify the version of Solaris SPARC, executing unname -a returns the following output:

$ uname -a
SunOS <hostname> 5.11 11.4.20.4.0 sun4v sparc sun4v

 
Note that a similar symptom is observed for any operating system/update level which is not in the list being checked (5.12 Update 0.175, 5.11 Update 0.175, 5.10 Update u10wos), such as Solaris 10 update 11 (5.10 Update u11wos).

 

Changes

The OS has been updated with latest patch sets.

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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