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EM 13C : Windows Agent Install Fails With SEVERE [1] com.oracle.cie.nextgen.launcher.Launcher - Unable to access or modify the system registry (Doc ID 2685597.1)

Last updated on JUNE 29, 2020

Applies to:

Enterprise Manager Base Platform - Version 13.1.0.0.0 to 13.4.1.0.0 [Release 13c]
Information in this document applies to any platform.

Symptoms

13.3 Agent install on Windows 2016 fails with the following error , this issue can occur on any agent version install

From \agent_home\agent_13.3.0.0.0\cfgtoollogs\agentDeploy\agentDeploy_<time_stamp>.log

 

Agent deployment log location: \agent_home\agent_13.3.0.0.0\cfgtoollogs\agentDeploy\agentDeploy_<time_stamp>.log
Agent deployment completed successfully.
"Validating OMS_HOST & EM_UPLOAD_PORT sucessfully."
"The oracle home value should be set to \agent_home\agent_13.3.0.0.0"
"\<SOFTWARE_LOCATION>\Downloads\13.3.0.0.0_AgentCore_233\setup_agent_win64.exe -prereqChecker -entryPoint "oracle.sysman.top.agent_Complete" -silent -nowait -noconsole -ignoreSysPrereqs -detailedExitCodes -responseFile \agent_home\agent\agentInstall.rsp -J-DORACLE_HOSTNAME=ccfwdrdis.statepolice.il -J-Djava.io.tmpdir=C:\app\em\agent\agent_13.3.0.0.0\cfgtoollogs\prerelogs"
"\<SOFTWARE_LOCATION>\Downloads\13.3.0.0.0_AgentCore_233/setup_agent_win64.exe -silent -nowait -noconsole -responseFile \agent_home\agent\agentInstall.rsp"
"ERROR: Agent installation failed."

 From \<OS_User>\AppData\Local\Temp\OraInstall<time_stam>.AM

 

2020-06-26 08:44:52,918 INFO [1] com.oracle.cie.nextgen.launcher.LogUtils - Launcher log file is \<OS_User>\AppData\Local\Temp\OraInstall2020-06-26_08-44-51AM\launcher2020-06-26_08-44-51AM.log.
2020-06-26 08:44:53,668 WARNING [1] com.oracle.cie.common.jni.WinRegistryHelper - Create Key Failed: HKEY_LOCAL_MACHINE\Software\Oracle
2020-06-26 08:44:53,668 SEVERE [1] com.oracle.cie.nextgen.launcher.PlatformHelper - createRegistry to add a value failed
2020-06-26 08:44:53,684 SEVERE [1] com.oracle.cie.nextgen.launcher.Launcher - Unable to access or modify the system registry. Select Run as Administrator when opening the Command Prompt and try again.
2020-06-26 08:44:53,684 SEVERE [1] com.oracle.cie.nextgen.launcher.Launcher - Unable to access or modify the system registry. Select Run as Administrator when opening the Command Prompt and try again.
2020-06-26 08:44:53,700 INFO [1] com.oracle.cie.nextgen.launcher.LogUtils - The log is located here: \<OS_User>\AppData\Local\Temp\OraInstall2020-06-26_08-44-51AM\launcher<time_stamp>.log.

 

Cause

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In this Document
Symptoms
Cause
Solution


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